MTIAPI president Myla Rose Mundo-Reyes, who attended the Building a Viable and Sustainable Relationship with Offshore MT Service Organizations by the Medical Transcription Industry Association (MTIA) conference held recently in Long Beach, California reported.

“I was actually glad that the participants’ concerns on quality, data privacy, public holidays and government support in policy making were openly raised because I was given the opportunity to inform them that the Philippines is addressing exactly the same issues that really matter to our clients,” Reyes said.

Reyes reported that MTIAPI and MTIA agreed to forge a partnership to protect the interests of the industry and its players. Some of the highlighted areas of cooperation were policy enforcement on data privacy protection, intellectual property rights protection of their MT curricula, certification of MT workers and training facility accreditation, a company verification process, and some business matching activities for MTIA’s US Medical Transcription Service

Organizations (MTSO) members looking for offshore partners.

Colin Christie, CEO of MXSecure and MTIAPI director who joined the meeting viewed the meeting as a great step towards future cooperation.

“The well-attended panel discussion has torn down barriers to the Philippines’ emergence as the outsourcing and offshoring destination of choice and presented the country as having viable solutions for US MT companies looking for a virtual extension office so as to expand their businesses.

Reyes, who is also the managing director of Total Transcription Solutions, Inc., explained that the panel discussion corrected some of the participants’ negative perceptions about offshoring and informed them of where to go, who to talk to, and what to consider if they want to explore outsourcing to other countries.

“I was actually glad that the participants’ concerns on quality, data privacy, public holidays and government support in policy making were openly raised because I was given the opportunity to inform them that the Philippines is addressing exactly the same issues that really matter to our clients,” she added.

Another MTIAPI delegate and marketing manager of IQ West, Sammy Pe, said that as a result of the panel discussion, he was able to get a number of leads at the convention.

MTIAPI director and Transkripsyo chief executive officer Michael Chua said, “It was a very good mission. I believe the delegation presented the Philippine value proposition very well. We are looking forward to having more US companies taking a second look at the Philippines for their outsourced transcription needs.”

Reyes added, “The challenge now is for our local stakeholders—the private sector and the government—to ensure that the right components are in place when the investors begin pouring in.”(BCM)

Above article published on

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Voice recognition technology has a key role to play in medical transcription services

and is one of the major advancements being made in the transcription sector. Voice recognition technology uses computers to recognize doctors’ dictations but current technologies are not capable of providing 100% accuracy in the transcribed documents and hence all documents generated using voice recognition technologies still require manual proofreading to maintain the high accuracy levels required.

Almost all medical transcription facilities are now offering their services in accordance with the HIPAA (Health Insurance Portability and Accountability Act) regulations. These regulations ensure that all online transactions involving patient records are done in a safe and secure manner. The archival facilities provided by transcription firms are highly beneficial to clients as retrieval and transmission of patient records in future will be much easier.

To have accurate documentation of medical reports, most MT facilities have employed highly skilled and trained transcriptionists. The proofreaders and editors working in these medical transcription facilities make sure that all processed records maintain high accuracy levels of up to 99%. Most of these medical transcription facilities take care to update the knowledge base of their employees so that they remain well informed about the latest developments in medical treatments and medicines. This helps them handle their jobs easily and accurately.

The medical transcription facilities also have a number of related services for their clients which include medical coding and medical billing. To provide benefits for the healthcare industry on the whole, most medical transcription providers are now offering their services for a wide range of healthcare clients. Healthcare clients in the US who are heavily dependent on medical transcription and voice recognition services include private practitioners, hospitals, clinics, long term care facilities and acute care centers. Medical transcription firms provide their services for short term as well as long term requirements and hence all categories of medical care providers are ensured smooth functioning and timely completion of assigned jobs.

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